Frequently Asked Questions

About our watches

Are all watches on TANAKA PLUS genuine?

Yes. TANAKA PLUS is the online store of HOUSEKI NO TANAKA, an authorized retailer with four stores in Nagoya. Every watch is brand-new, sourced through the official Japanese distribution, and comes with the manufacturer’s warranty card.

What is the difference between authorized and grey-market watches?

Authorized watches reach retailers through the brand’s Japanese subsidiary or official distributor. The manufacturer issues a warranty card, and repairs under warranty are handled by the brand’s official service. Grey-market watches are imported outside official channels, and their warranty and after-sales terms vary by seller.

Is this watch in stock?

Availability changes daily, so it is not shown on the site. Press "Inquire about this watch" on the product page, and our staff will reply with stock and delivery timing.

Can I see the watch before deciding?

Yes, at our stores in Nagoya. Choose "Book a store visit" in the inquiry form, and we will have the model ready for you.

Visiting from overseas

Can I buy tax-free?

Yes, at all of our stores, for in-store purchases only. You pay the tax-inclusive price and claim the refund through JPrefund after customs confirms your purchase when you leave Japan. Online orders are not eligible. See the Shopping Guide for details.

Do you ship overseas?

No. We deliver only to addresses in Japan.

Ordering and payment

How do I order?

(1) Send an inquiry from the product page. (2) Our staff reply with stock, delivery timing and payment options. (3) Complete payment. (4) We ship your watch. Your order is not confirmed at the inquiry stage.

Which payment methods are available?

Bank transfer to our account in Japan, or credit card through a secure payment link sent by email. Bank transfer fees are paid by the customer.

Which credit cards are accepted?

VISA, Mastercard, JCB, American Express, Diners Club and Discover. Some cards issued outside Japan may not be accepted.

When will I get a reply?

Our staff will reply to you by email in English, in the order inquiries are received.

Delivery and returns

Is shipping free?

Yes, anywhere in Japan. We ship by Sagawa Express, and you can choose a delivery time slot.

How long does delivery take?

From dispatch: next day for most regions, 2 days for Tohoku and Kyushu, and 3 days or more for Hokkaido and Okinawa. Delays may occur due to traffic or weather.

Can I return or exchange a watch?

Returns for a change of mind are not accepted. If the watch is damaged, defective or not what you ordered, we accept a return within 3 days of delivery, unused and with the box, warranty card and all accessories.

After your purchase

Can you adjust the bracelet?

Yes, free of charge. Measure your wrist and tell us in the inquiry form. Sizing is by link, so it may not match exactly. Extra links are charged, and orders cannot be cancelled after sizing.

Do you offer after-sales service?

Watches bought from us receive complimentary lifetime watch care: cleaning, inspection, accuracy check, demagnetization and bracelet sizing. Overhaul, repair and parts replacement are charged.

Can I trade in my watch?

Only when you bring it to our store in Nagoya. We set the value after seeing the watch in person, and you pay the difference toward your new watch.